shipping & returns
So, you want to place an order but you’d like to know more about our shipping and returns policies? Well you’ve come to the right place. Read on…
The good news is, we can offer a free click & collect option for customers in Dublin. You can select ‘click & collect’ when checking out and you’ll be notified when your order is ready to be picked up from our Rathmines studio. It’s as easy as that.
For everywhere else in Ireland, a shipping cost of EUR 12 will apply. We know it seems quite high, but linen is heavy (one bedding set weighs 3-4 kg - or the equivalent of five basketballs, according to Google) but we promise it will be worth it once your brand new custom order bedding arrives and you’re sleeping on Cloud Nine. Elsewhere in Europe, a shipping cost of EUR 18 will apply for us to send your lovely new linens across the continent.
Due to the nature of made-to-measure pieces, wait time is usually between 2-4 weeks for production. After that, it will take 1-2 days for shipping within Ireland, and 3-4 days for shipping to Europe & the rest of the world. We will do our best to deliver your order as soon as possible, but as they say, all the best things in life are worth waiting for.
Because we craft each piece with care especially for you, free returns and exchanges are only accepted if the product is faulty or the wrong size. In the unlikely event that this occurs, we’ll hold our hands up and accept the mistake, and of course cover the costs.
If you do happen to receive your order and then change your mind, you can send the item back at your own cost within 14 days after receiving it. The same applies to our sample sale items.
We hope you’ll love your NAPS studios products and use them for years to come.